Support & Success

We want you to have a great experience using Tact. Our Customer Success and Support team will gladly answer any questions you have about setup, usage and troubleshooting if you are having any issues.

All Tact Premium customers have access to:

  • 24/7/365 online Help Center
  • Self-guided resources and product walk-throughs
  • Customer support via email

Enterprise Customers additionally have access to:

  • A dedicated Customer Success Manager (CSM)
  • Rollout and training services
  • Usage trending and reporting
  • Priority escalation of support issues
  • Telephone support

Contacting Support

The best way to get help is to submit a support request by:

When submitting a request by email, it helps if you provide as much detail as possible including screenshots, error messages, names of records (example: a Task called “Follow up with Tom”), and when you started noticing the issue.